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F A Qs

GENERAL

Currently we don’t have a store but you can view all our range online

47111524362

PAYMENT & PURCHASING

Bedroom Decor accepts Visa, Mastercard, PayPal and Afterpay

We are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

The order confirmation email you receive when you place an order is a valid Australian tax invoice. Should you lose your invoice, we will happily email you a new one. Simply email our admin team on admin@bedroomdecor.com.au with your request.

The Bedroom Decor website uses Stripe Payment systems, Paypal and Afterpay which are all third party trusted payment systems, which is highly reliable and secure.

DELIVERY

Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to post office boxes.

It is necessary for someone to be available to accept delivery as we use Australia Post who requires a signature as proof of receipt. Australia post can also leave your item in a safe place as per your request, you will get an sms notification regarding item drop off.

Yes, freight costs include full insurance.

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online and in real time.

Outside of end-of-season sale period, typical delivery times expected are:

Melbourne | Approximately 5-10 business days

Sydney | Approximately 4-10 business days

Brisbane, Perth | Approximately 5-10business days

For all areas outside these metro locations, please allow up to 8-10 business days.

Please note that these time frames are estimates, and our carrier, Australia Post, endeavours to meet these estimates at all times.

We offer Australia-wide delivery for all products. We use Australia Post for shipping and we offer a $15 flat rate for shipping Australia-wide.

Dispatches occur Monday to Friday excluding public holidays.

WARRANTY DETAILS

Bedroom Decor is committed to honouring its obligations by law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
A major problem is when the item:

1. has a problem that would have stopped you from buying the item if you had known about it;
2. is unsafe;
3. is significantly different from the sample or description;

Proof of purchase will be required and we may need to assess the product to determine whether or not you are entitled to a refund or replacement.
If you believe there is a problem with the item you purchased please contact us at info@bedroomdecor.com.au and we will assist you.

All Bedroom Decor products are backed by a 6-month comprehensive warranty.

Bedroom Decor is committed to the excellence of our products and providing first-class customer service. Most issues are resolved within 24 business hours. Contact us at info@bedroomdecor.com.au if you require any assistance with your product after purchase

AfterPay Available

Due to covid-19 we are experiencing delays, please be patient we are trying our best to get your goods to you as soon as possible.